Refund Policy

1. General Policy We want you to be completely satisfied with your purchase from our e-commerce website. If for any reason you are not satisfied, we offer a refund or exchange within a specified period. Please read the following guidelines to understand our refund policy.
2. Eligibility for Refunds To be eligible for a refund, you must meet the following criteria:

• The request for a refund must be made within the specified timeframe (e.g., 30 days from the date of purchase).
• The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
• Some products, such as downloadable software, gift cards, or personalized/customized items, may not be eligible for refunds. Please check the product description for specific refund eligibility.

3. Refund Process To initiate a refund, please follow these steps:

• Contact our customer support team within the specified timeframe and provide your order details.
• Our team will review your request and may require additional information or evidence, such as photographs or proof of purchase.
• If your request is approved, we will provide you with instructions on how to return the item(s) for a refund or exchange.
• Once we receive the returned item(s) and verify their condition, we will process your refund within a reasonable timeframe.

4. Refund Options Depending on the circumstances, you may be eligible for one of the following refund options:

• Full refund: The original purchase amount, including any shipping fees, will be refunded through the original payment method.
• Partial refund: If only a portion of the order is returned, the refund amount will be adjusted accordingly.
• Store credit: In some cases, we may offer store credit as an alternative to a refund.

5. Non-Refundable Items Certain items may not be eligible for refunds, including but not limited to:

• Downloadable software, digital products, or subscriptions once they have been accessed or downloaded.
• Perishable goods, intimate/personal care items, or items that pose a health and safety risk.
• Customized or personalized items that cannot be resold.

6. Return Shipping In most cases, you will be responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and keeping the shipping receipt as proof of return.
7. Exceptions and Disputes We reserve the right to refuse refunds or exchanges in certain situations, such as:

• Items that do not meet the eligibility criteria mentioned above.
• Items damaged due to misuse, improper care, or unauthorized repair.
• Returns received after the specified timeframe.

If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.